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1.800.229.5008

International: 001.860.749.2218
Fax: 860.763.3604

Frequently Asked Questions

How do I get an Auction ID Card?

Once your application...

What about Leasing or Financing?

Parks Superior Sales offers it's customers financing and leasing on both new and pre-owned Hearses and Limousines. Parks Superior works with several finance and leasing companies, each one offering our customers their own unique program that will help them purchase or lease the Hearse or Limousine of their dreams.

Over 75% of the new and used Hearses & Limousines Parks Superior sells each year go out on a lease or finance program. Please ask one our sales professionls for our simple one page credit application, so we can get you approved today. If you have any questions on Leasing or Financing please contact Tammy Parks at parkst@parkssuperior.com.  For more about Leasing & Financing of Professional Vehicles please visit our Financing and Leasing Page.

(Financing is subject to credit approval)

Why purchase your next hearse or limousine from Parks Superior Sales?

Parks Superior Sales has the largest selection of New & Pre-Owned Hearses & Limousines in the country to choose from. Parks offers its customers new cars from 6 different Coachbuilders so you can truly find the perfect vehicle that fits your business needs. The Parks family has been selling Hearses & Limousines for nearly 60 years so you know they are good business people you can trust. The experience the Parks Family brings to each deal can not be matched anywhere in the country.

Can I purchase a vehicle over the internet?

Nearly 25% of our sales are currently done directly over the internet, with us never meeting our customers in person. The internet has certainly made the world a much smaller place. Our sales staff is here to assist you with your purchase. We’ll provide you all the information you need to make an informed purchase; in a manner that makes you comfortable.

Is shipping available?

Yes, we work with several shipping companies that truck the vehicles all over the United States for us. All of these companies are independently owned and operated. These companies have trucks to handle the special size of all of our vehicles and all carry the maximum insurance.

 
 

Is shipping overseas available?

Yes, we have helped hundreds of customers ship their cars out of the United States. Parks Superior is located close to the ports in New Jersey, and Baltimore, MD and can arrange to have your vehicle at the dock in time for the next ship.

 

How do I go about seeing one of the cars you show on your website?

You can stop by our dealership at 16 Hall Hill Rd. in Somers, CT . . . . Or give us a call and set up an appointment for one of our sales representatives to bring the car of your choice to you. We can do sales calls to businesses located in CT, MA, RI, VT, NH, ME, NY, PA, and NJ.  If you are outside of our travel area, give us a call so we can find a way to show you one of our vehicles.
 

How long does it take to have a new car built to order?

This depends on several factors, the coachbuilder and color combination. On average it takes between 6 to 10 weeks, 6 weeks is normal, but depending on several outside factors it could take as long as 10 weeks. Please keep in mind that Parks Superior Sales wants to deliver your new car as quickly as possible, but we also want to deliver it to you 100% complete.

Are there warranties on our pre-owned vehicles we sell?

On a pre-owned vehicle, depending on age, yes we do have warranties on them.  On late model pre-owned vehicles 1 to 4 years old; these would have the remaining balance of Cadillac or Lincoln warranty on them.  Cars 4 to 6 years old, Parks lists a warranty on the original sales order, letting you know how long a pre-owned warranty will last. Please note: All warranties have to be pre- approved before the repair is started. This policy is on both New & Pre-Owned vehicles.

Does Parks Superior offer service on their vehicles?

Yes, Parks Superior Sales has its own Service Department, with full factory trained technicians to handle any and all of your service needs. Please call our Service / Body Shop Coordinator, Randy Smith at 800-229-5008 to set up an appointment to service your vehicle. You can also email Randy at smithr@parkssuperior.com.

My vehicle has been in an accident, does Parks have a body shop?

Yes, we do offer full body shop services, with auto body repair professionals who have been working on Hearses and Limousine for over 25 years.  Our shop works with most insurance companies, and can take the hassle of working with them yourself off your mind. Please call our Service / Body Shop Coordinator, Randy Smith at 800-229-5008, or email him at smithr@parkssuperior.com.

I need parts for my hearse or limousine, where do I go?

Parks Superior Sales can take care of all your parts needs, from parts on a 2008 or hard to find parts on a 1988 Hearse or Limousine. Parks Superior Sales stocks a large inventory of Hearse & Limousine parts for a quick turn-around time for our customers. We can usually find a part quickly if we do not have it in stock, and get it shipped directly to you. Parks Superior Sales accepts MasterCard, Visa, American Express, and Discover. Call our Parts Department at 1-800-229-5008 for all your part needs.

 

Are there any additional charges involved in a lease?

There are no additional charges involved in a lease. Just your monthly lease payment plus applicable taxes.

Can I cancel the lease and return the vehicle?

In a word, no. The lease is a non-cancelable agreement for the full term of the lease. However, depending on where you are in the term of the lease you do have options. We can work with you to upgrade to a newer model vehicle. We can also restructure your current lease to a lower monthly payment. Contact us today to discuss what option is best for you.

How do I apply for a lease?

It's quick and easy! Simply send us a completed, signed credit application. Most credit decisions are made within 24 hours of receipt of the credit information.

What is the process to lease a vehicle?

The lease process is fairly simple and streamlined:

  1. Complete our credit application and return it to us signed.
  2. The bank will review your credit and make an approval decision.
  3. When approved we will draft lease documents. We will send these out to you via FedEx overnight service for you to sign. A prepaid envelope will be included to return the signed paperwork to us.
  4. Once the leasing company has received your signed paperwork along with insurance information they can finalize the lease for you.
  5. The equipment is delivered to you and you will begin to receive monthly invoices from the bank for your lease.

Is a down payment required on a lease?

No down payment is required. Most leases can be structured with just two advance payments on delivery.

Isn't leasing complicated?

Not at all. In fact, where a bank or conventional lender would require financial statements and mounds of paperwork, most leases can be approved up to $150,000 with just a credit application.

What about taxes and insurance on a lease?

Most states charge a sales/use tax on the monthly lease payment amount. This amount will be added to your monthly invoice of the lease payment. In addition, your local municipality charges a personal property tax or excise tax yearly on the vehicle. All taxes and insurance are the responsibility of the lessee.

What happens to the vehicle at the end of the lease?

You have many options available at the end of your lease. You can upgrade your lease to a newer model vehicle, you can re-lease your current vehicle with a lower monthly payment, you can purchase your current vehicle at a discounted price or you can simply walk away.

What is the interest rate for leases?

A lease is an agreement to pay for the use of specialty vehicles for a specified period of time. We are not loaning you money; we are purchasing vehicles for your use. Therefore, there is no interest rate in the usual sense of the word.

Who is responsible for the maintenance of the vehicle on a lease?

As the lessee you are responsible to maintain the vehicle in good working order. On New Vehicles the manufacturer extended warranty covers you for the term of your lease. On Pre-Owned Vehicles there is generally a remaining balance of the chassis warranty.

What if I have questions or concerns once my lease has been processed?

Remember, you are our customer - simply give us a call. We have friendly staff that are more than happy to help you with any questions or concerns you may have. When you call you will talk to a real person, not an automated phone menu that’s impossible to navigate!

Can I trade my current vehicle in if I choose the leasing option for my new vehicle?

Yes. You can use your current vehicle as a trade-in to lower your monthly lease  payments.

Can I lease a used vehicle?

Yes, many of our pre-owned models are eligible for leasing. Contact our sales team to find which pre-owned vehicle will best meet your professional vehicle needs.

What is the S&S Coach Company Warranty?

For complete Warranty information, click here: http://www.sscoachcompany.com/warranty.asp 

What is the Superior Coach Company Warranty?

For complete Warranty information, click here: http://www.superiorcoaches.com/warranty.asp
 

What is the Eureka Coach Warranty?

For complete Warranty information, click here: http://www.eurekacoach.com/warranty.asp
 

What is the Federal Coach Warranty?

For complete Warranty information, click here: http://www.federalcoach.com/pdf/WARRANTYFUNERAL%202007.pdf
 

What is Lincoln's Warranty?

For complete Warranty information, click here:http://www.lincoln.com/shoptools/warranty.asp
 

What is Cadillac's Warranty?

Cadillac Professional Vehicle Protection Plan (PVPP)
Cadillac DTS and Escalade professional vehicle models are an integral part of Cadillac's continued product renaissance. With breakthrough design, advanced performance, purposeful technology and world-class craftsmanship, the competitive advantages of Cadillac's professional vehicle products have never been stronger. Cadillac is committed to the professional vehicle industry with a substantial product portfolio, dedicated dealerships, and a host of Cadillac professional vehicle owner privileges. One of the privileges Cadillac offers is the Professional Vehicle Protection Plan (PVPP), available to eligible industry members on select professional vehicle models. The Professional Vehicle Protection Plan (PVPP), an extended service agreement that complements the GM New Vehicle Limited Warranty, is available on the DTS livery sedan (W20), the DTS-L short stretch livery sedan (W30), the limousine chassis (V4U), the funeral coach chassis (B9Q), and the Escalade, Escalade ESV, Escalade EXT (ZR3) and any other identified PVPP program vehicle. Any parts added or modified for conversion are excluded from protection. Conversions are expected to meet Federal Motor Vehicle Safety Standards (FMVSS) when properly completed, and be within weight limitations as specified by Cadillac.
 
Professional Vehicle Coverage Exclusive to Cadillac Master Coachbuilders
Cadillac has developed the Cadillac Master Coachbuilder Program to support efforts, provide quality products, and increase levels of customer satisfaction with professional vehicles. Since Cadillac recognizes that Cadillac Master Coachbuilders are committed to these objectives, along with continuous improvement of their conversions, Cadillac limits this protection to those professional vehicles manufactured by Cadillac Master Coachbuilders.
Coverage through this plan begins on the date the vehicle is first delivered or put into use. This will be the date the Cadillac dealer sells the DTS-L short stretch livery sedan (W30), limousine chassis (V4U) or funeral coach chassis (B9Q) to the Cadillac Master Coachbuilder. The actual selling date of the chassis/vehicle can be modified for the end-user by submission of the �Delayed Warranty Start� form, which is submitted by the selling Cadillac dealer or Cadillac Master Coachbuilder Dealer/Distributor. Repairs must be performed by authorized Cadillac dealerships.
Once you have invested in a Cadillac professional vehicle, your Cadillac dealer is aware of their responsibility in safeguarding your Cadillac and assuring you complete satisfaction throughout the ownership experience. As always, proper maintenance is your responsibility under the Professional Vehicle Protection Plan.
 
What's Covered
Provided that regularly scheduled maintenance has been performed on the vehicle, warranty coverage is the same for all items under the GM New Vehicle Limited Warranty with the exception of the following:
� Interior trim
� Exterior trim
� Battery
� Wheels/tires
� Front/rear wheel alignments
� Paint
� Body (i.e. water leaks, door handles, emblems, knobs)
� Rotors/pads (machining or replacement)
� Light bulbs
� Glass & trim (i.e. weather stripping, glass run channel, etc.)
� Belts (i.e. serpentine, water pump, auxiliary generator)
� Hoses (i.e. engine cooling system hoses)
� Muffler & exhaust pipe only
� Wiper blades
� Spark plugs & wires
 
Towing
Charges will be accepted if ALL these conditions prevail: vehicle cannot be driven safely; continued driving would result in further damage to the vehicle; breakdown is due to a part covered by the plan which failed under normal driving conditions; towing charge is reasonable and does not exceed the charge of towing to the nearest Cadillac dealership.
________________________________________________________________
Owner's Responsibility
Damage or Corrosion Due to Accidents, Misuse or Alterations. Proper use of your vehicle is discussed in your owner's manual. Accidents or damage caused by collision, fire, theft, freezing, vandalism, riot, explosion or from objects striking the vehicle; misuse of the vehicle such as driving over curbs, overloading, racing or other competition; and alterations to the vehicle are not covered. Coverage does not apply if the odometer has stopped or has been altered. Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products. Damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. Damage Due to Lack of Maintenance or Use of Wrong Fuel, Oil or Lubricants Damage caused by failure to follow the requirements of the Cadillac maintenance schedule is not covered. Proof of proper maintenance is the owner's responsibility.
 
Regularly Scheduled Maintenance
Cleaning and polishing the finish, vehicle lubrication, replacing filters, spark plugs and brake linings, as well as performing other normal maintenance service detailed in the maintenance schedule and owner's manual are not covered and are performed at the owner's expense.
 
Extra Expenses
This service agreement does NOT cover any vehicle rental expense, economic loss including payment for the loss of time or pay, inconvenience, storage, loss of vehicle use, lodging, meals or other travel costs.
 
Vehicle Alterations
Failures caused by vehicle alterations are not covered in this service plan but may be covered by the particular Cadillac Master Coachbuilder warranty. Should any Cadillac Master Coachbuilder's conversion exceed the rated GVWR, the GM New Vehicle Limited Warranty and the Professional Vehicle Protection Plan service agreement may be cancelled.
Other Important Information
Eligible Vehicles
Coverage applies to any new Cadillac DTS livery sedan (W20), Escalade, Escalade ESV or Escalade EXT (ZR3). Coverage also applies to any new Cadillac DTS-L short stretch livery sedan (W30), limousine (V4U) or funeral coach (B9Q) as completed by a Cadillac Master Coachbuilder. Note that all conversions must be within weight limitations as specified by Cadillac.
 
Terms of Service Agreement
Coverage for the DTS livery sedan (W20), the DTS-L short stretch livery sedan (W30), the limousine (V4U) and Escalade, Escalade ESV, or Escalade EXT (ZR3) shall continue in effect for a term of 36 months or 150,000 miles, whichever occurs first. The funeral coach (B9Q) will be covered for a term of 72 months or 100,000 miles, whichever occurs first. Agreement is eligible from the original date of the retail delivery of an eligible Cadillac vehicle to the end user.
Deductible
Following the mileage or time expiration of the manufacturer's GM New Vehicle Limited Warranty, vehicle repairs of systems and components covered under this service agreement will be made without charge, including parts and labor, except for the first $50.00* of repair costs incurred at each service visit to a participating Cadillac dealer.
Second Owner Coverage
This agreement may be carried over to a second owner. The second owner would be eligible for the unexpired portion of the PVPP coverage. Third and subsequent owners are not eligible.
 
* MY2002 and prior professional vehicle deductible is $100.00
 
Cadillac Roadside Service: 1-800-882-1112
 
Cadillac owners enjoy the security of round-the-clock Cadillac Roadside Service.
 
Just like Cadillac vehicles for personal use, Cadillac vehicles in commercial service are protected by our outstanding Roadside Assistance Program. In the event of a breakdown, one toll-free call will provide on-the-spot service from the nationwide network of Cadillac dealers � including nights, weekends and holidays.
 
Consumer Relations Hotline: 1-800-43-FLEET
 
At Cadillac, we are committed to your complete satisfaction. Cadillac continuously strives to provide and develop not only superior products but also a full complement of services to meet or exceed all customers' needs and expectations. A call to this toll-free number at our Consumer Relations Center is handled by a Cadillac specialist who can help you with any Cadillac product inquiry or concern.
 
Cadillac Professional Vehicle Program Headquarters: 1-800-528-5515
 
The Cadillac Professional Vehicle Program Team is a committed, focused group dedicated to a single purpose � to provide Cadillac professional vehicle customers with the highest quality products and services. The Cadillac Professional Vehicle Program Team works closely with coachbuilders, Cadillac dealers and operators to achieve this goal. A call to this toll-free number at Cadillac Professional Vehicle Program Headquarters is handled by a professional vehicle specialist who can assist you with your professional vehicle needs.
 

What is the DaBryan Coach Warranty?

For complete Warranty information, click here: http://www.dabryancoach.com/docs/warranty.html
 

What is the Eagle Coach Co. Warranty?

Eagle Coach New Vehicle Warranty

Conversion Warranty is covered by Eagle Coach Company for a period of three years from date of purchase, or 36,000 miles, whichever comes first.

It is agreed that there are no warranties, expressed or implied made by the manufacturer of the body, chassis or parts furnished hereunder, except the warranty against defective materials and workmanship as follows:

Eagle Coach Company, as manufacturer of certain body parts, warrants each new body, including all equipment and accessories manufactured by Eagle and delivered to the original retail purchaser, to be free from defects in material; and workmanship under normal use and service. Eagle Coach Company's obligation under this warranty being limited to repairing or replacing at it's option, any part of parts thereof which shall, within thirty-six (36) months after delivery of such body to the original retail purchaser or before the vehicle has been driver thirty-six thousand (36,000) miles, whichever shall first occur, be returned to Eagle with transportation charges prepaid, and which upon its examination shall disclose to its satisfaction to have been thus defective. The repair or replacement of defective parts under this warranty shall be made by the manufacturer without charge for parts or labor.

The provision of this warranty shall not apply to any Eagle Coach body which has been subjected to misuse, negligence, or accident, or which shall have been repaired or altered outside of the manufacturer's factory in any way so as, in the judgment of the manufacturer to effect adversely its performance and reliability. Further, this warranty shall not apply to accessories or equipment requiring normal maintenance services (such as cleaning and polishing) nor to normal deterioration of soft trim and appearance items due to wear and exposure.

This warranty is in lieu of any other warranties expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and of any other obligation or liability on the part of the manufacturer, or Eagle Coach Company.

Eagle Coach Company neither assumes nor authorizes any person to assume for it any other liability in connection with such body.

An express written warranty by the Chassis Manufacturer, as well as the terms, conditions and limitations of this warranty, applies to the chassis.

The manufacturer shall not be liable for any personal injuries or damage of any nature suffered by the purchaser or any other person or persons because of any claim or claims whatsoever connected with any motor vehicle sold under this contract, and the purchaser agrees to hold manufacturers harmless from and indemnify them for and against any and all loss, damage and expense arising out of such claims.

The Eagle Coach Co. will carry an extended warranty on the Ultimate and Elite conversion package, beginning with the first day of the fourth year of original ownership and extending to the last day of the sixth year or 60,000 miles, whichever occurs first. This warranty covers only the body conversion package and excludes normal wear, misuse, suspension, or rubber components.

Any and all warranty claims under this extended warranty must be accomplished at the Eagle Coach factory. No exceptions. Eagle Coach Co. will repair or replace, at its opinion, any parts it deems necessary, free of charge, except when misuse, or circumstances other than normal are at fault. Eagle Coach's extended warranty is limited to labor and parts only. Any cost for transportation etc. is not part of this warranty.

1.) All repairs on extended warranty claims must be performed at Eagle Coach Co.

2.) Eagle Coach Co. will not be responsible for paint fade, acid rain, or other uncontrollable circumstances.

Eagle Coach Quick Reference Warranty Chart

Eagle Funeral Coach

Warranty Start Date

3 yrs. 36,000 miles, whichever is first

100% Conversion Package

Ultimate Extended Coverage*

Start of 4th Year

6th yr. or 60,000 miles

The Ultimate Body conversion package

Eagle Corrosion Protection

Warranty Start Date

Coach reasonable & useful life

Eagle made Body & door panels

Eagle Chassis Structure

Warranty Start Date

10 years

Eagle made chassis structure